VW Atlas, Atlas Cross Sport investigated for unintended braking

DETROIT — To start with arrived the beeping alarms and the dashboard lights warning that a little something had gone haywire. Then the driver’s aspect windows instantly and mysteriously rolled down. Kendall Heiman’s Volkswagen SUV then pulled the scariest stunt of all: It abruptly braked for no purpose.

Heiman, a medical social worker in Lawrence, Kansas, was driving her 15-12 months-old son to a class on Jan. 5 when her 2021 Atlas Cross Sport went bonkers. The malfunctions turned a ordinarily plan two-mile spherical vacation into a white-knuckle ordeal.

“It actually feels like the automobile is possessed,” Heiman said. “I’m not emotion like I’m driving my car. My motor vehicle is driving me.”

Heiman’s expertise, it turns out, was not exclusive. Since late 2020, 47 VW house owners have complained to the Nationwide Freeway Targeted visitors Basic safety Administration about the identical glitches in their 2020 and 2021 VW Atlas and Atlas Cross Sport SUVs. Some motorists claimed that they narrowly escaped collisions, though a assessment of the complaints observed no stories of crashes.

In a statement, NHTSA mentioned it has been accumulating information from VW about the trouble and is monitoring grievances and other information resources. The company hasn’t opened a official investigation. And it would have to gather and assess added details in advance of it could look for a remember.

Problems about unpredicted braking involving the VW SUVs began in September of 2020, 8 months just before Heiman bought her SUV, NHTSA’s documents display.

In a statement, Volkswagen said it is performing on the trouble but stopped short of declaring it really is recalling the affected motor vehicles.

“VW is aware of considerations involving faulty doorway wiring harnesses in specified Atlas and Atlas Cross Sport vehicles,” the company claimed. “We are doing the job intently with NHTSA pertaining to the following ways towards figuring out the afflicted cars.”

Soon after her SUV’s sudden braking on Jan. 5, Heiman to begin with held driving, figuring that the challenge was a “bizarre fluke.” The SUV and a VW app flashed malfunction alerts, she claimed, but neither exhibited a information to end driving the motor vehicle.

Her Cross Sport braked unexpectedly a few additional situations that day, but she was capable to override it with the gasoline pedal. Heading into a roundabout on the way home with her son the similar day, the SUV abruptly braked and came to a comprehensive end, Heiman stated, and a different SUV narrowly missed rear-ending her. She shut the engine off and restarted it to override what she thinks was a malfunction of computerized emergency braking.

Jan. 5 was the 1st time she experienced encountered the issue with the Cross Activity, which she purchased new in Could 2021.

At the time household, Heiman called her dealer’s services division and received an appointment the future working day. On the way there, she mentioned, the SUV braked mysteriously once more although exiting a two-lane freeway.

“They failed to inform me it was not secure to push to the seller,” she stated.

In the store, a mechanic detected a trouble with a wiring harness in the driver’s door, but she was explained to there were not any components to deal with it. (Electrical shorts in wiring harnesses can result in multiple complications in autos, which include brake activation.)

Following discussing the security hazards with her, the dealership arranged for a rental car, Heiman reported, and at some point the use of a new all-wheel-travel VW SUV.

The very same day, Heiman documented the difficulty to VW in an on the web chat and was referred to a regional supervisor who was of minor help, she claimed.

VW declined to remark on Heiman’s assertions.

On Jan. 12, Heiman complained to NHTSA but stated she in no way heard again from the company. (NHTSA claims it critiques all issues but in most cases isn’t going to react right to them.)

For extra than two months, Heiman claimed, her burnt orange Cross Activity, which experienced 12,600 miles on it and had charge $45,000, sat at the dealership ready for the portion. But late past week, soon after a reporter contacted the dealership, Heiman obtained a contact telling her that the part experienced come in and that her automobile had been fixed.

Some others who submitted grievances with NHTSA wrote that sellers told them they had been out of loaner vehicles and that they need to preserve driving their vehicles.

“They also could not promise that my parking brake would not interact yet again when the car or truck was in travel, but did not want to give me a rental vehicle for the reason that Volkswagen does not consider it a ‘safety situation,’ ” one particular unknown proprietor from Sidney Middle, New York, wrote in a grievance.

Heiman’s experience with Volkswagen built her fret about other people who have encountered the exact same complications with the same VW types. She miracles why the automaker and governing administration protection regulators have not recalled them.

If there is a recall, it really is not distinct how several automobiles would have to be fixed. In 2020 and 2021, VW offered 203,000 of equally designs merged.

Numerous proprietors wrote in problems that the computerized unexpected emergency braking technique had abruptly stopped their Atlas and Atlas Cross Activity SUVs for no purpose. Basic safety advocates say the new technological know-how, which works by using cameras and computers to detect hurdles and cease or gradual down if a driver does not react, demonstrates terrific guarantee to protect against crashes.

But the technological innovation is also resulting in concerns for automakers. NHTSA recently opened investigations into unpredicted braking by the systems in some Honda and Tesla automobiles. It has been investigating Nissan Rogue compact SUVs because 2019.

In paperwork about the Honda investigation, NHTSA said that six individuals complained of crashes with small accidents.

“Inadvertent or unanticipated braking activation while driving can lead to unforeseen speed reductions that can guide to enhanced vulnerability to rear stop effect collisions,” the company wrote.

Investigations generally guide to remembers. But they can just take months or even yrs to complete.

NHTSA is doing the job on producing policies that will call for automatic unexpected emergency braking method on all new mild vehicles and large vans. In addition, automakers have agreed to make the method common on most of their products by September of this calendar year.

“We all want to have engineering,” said Michael Brooks, chief counsel for the nonprofit Centre for Vehicle Protection. “But if it won’t operate and it really causes other safety issues like phantom braking, then it suggests they need a bit of a functionality typical for all of these AEB units.”